Shipping
Last updated · May 26, 2026
The short version
1. Processing & handoff
Once Stripe confirms payment, your order moves to our pack queue. We pack and hand off to the carrier within four business days. Orders placed Friday afternoon or over the weekend ship Monday. We don't ship on US federal holidays.
You'll see the status change in the corner widget on the product page (from paid to shipped) the moment we add the tracking number — typically the same day we ship.
2. Carriers & transit time
We use whichever of the major US carriers gives the best ground rate and 2-5 day delivery for the package weight and your destination ZIP:
- USPS Priority Mail — most common for parts under 20 lb. 2-3 day delivery to most US addresses.
- UPS Ground — typically used for manifolds and other heavier components. 3-5 business days.
- FedEx Ground / Home Delivery — backup option when USPS / UPS rates aren't competitive.
- DHL — rarely used domestically; available on request.
We pick the carrier — you don't choose at checkout. If you have a strong preference (e.g. you only sign for FedEx packages), message us through the corner widget before we ship.
3. Tracking
When we ship, we add the carrier name and tracking number directly to your order — visible the moment you open the corner widget on the product page. The widget includes a clickable link to the carrier's tracking site. No separate tracking emails (we don't email at all — see our Privacy Policy).
If you lose your browser state (cleared cookies, switched devices), enter your email in the Check status form to recover.
4. Addresses
Your shipping address is collected by Stripe at checkout. Double-check it before completing payment — once we ship, we can't reroute mid-transit.
If the package is returned to us as undeliverable (bad address, refused at door, unclaimed at post office), we'll refund the part price minus our outbound shipping cost. We can re-ship to a corrected address at your expense.
5. Damaged in transit
If anything arrives damaged, photograph it (outer packaging + the part), then open the corner widget and start a conversation with the photos + order number. We file the claim with the carrier on your behalf and either refund or replace at our cost. Don't ship anything back until we tell you to.
Full damage-claim and return process lives on the Returns & Refunds page.
6. Returns & refunds
Returns, the 14-day fit guarantee, refund timing, and cancellation policy all live on our dedicated Returns & Refunds page. Short version: 14 days to return, prepaid label, 100% refund on covered returns, no restocking fees.
7. Where direct shipping isn't available
Direct orders ship to the continental US (lower 48 states) only. Free shipping doesn't economically work for high-cost lanes, so we route everything else through our eBay store where the buyer covers shipping at carrier-quoted rates.
Use our eBay listing if you're shipping to:
- Alaska (AK)
- Hawaii (HI)
- Puerto Rico (PR), US Virgin Islands, Guam, or any other US territory
- APO / FPO / DPO military addresses
- Anywhere outside the United States
eBay's Global Shipping Program handles customs, import duties, and delivery worldwide. You pay slightly more (eBay fees + actual shipping rates), but you get eBay's buyer protection and we don't have to play customs broker for one-off parts.
If you place a direct order with a shipping address in AK / HI / PR / a US territory / APO / FPO / abroad, we will refund you in full and ask you to re-order through eBay. We catch this manually before shipping, so there's no risk of the part heading to the wrong place — just a small delay and the inconvenience of re-ordering.
8. Contact
For any shipping question, the corner widget on our product page is the fastest channel — click Start a conversation. We respond on the page, usually within a few hours during business days.
For anything that needs a written paper trail (returns, refunds, claims, carrier disputes), email support@expresspartsdepot.us.
Postal:
Express Parts Depot
PO Box 9
State Line, PA 17263
USA