▲ Returns & Refunds

Returns & Refunds

Last updated · May 26, 2026 · Applies to all direct purchases on expresspartsdepot.us

The short version

1. What's covered

Every direct purchase on expresspartsdepot.us is covered by our 14-day fit guarantee. If, within 14 days of delivery, the part:

• Doesn't fit your chassis (despite our fitment list saying it should)
• Arrives damaged or non-functional
• Is materially different from the listing (wrong revision, missing components we promised)

…we'll approve a return and issue a full refund once the part comes back to us. The fit guarantee is for fitment and condition — not for installation regret or "I changed my mind after I unboxed it."

2. What's not covered

We don't accept returns for any of the following, because each one means the part can no longer be re-sold or the fault isn't on us:

• Buyer's remorse after the part is installed. If you bolted it on and changed your mind, we can't take it back — at that point it's a used installed part, not the inspected/tested condition we shipped.
• Parts that have been disassembled, modified, or refinished. Includes painted, polished, re-pinned, or anything we wouldn't recognize as the same SKU we sent.
• Damage caused after delivery — drops, install mistakes, contamination, mishandling. We pack to survive shipping; we can't cover what happens after the box opens.
• "Wrong fitment" when our listing's compatibility list clearly excluded your vehicle. We list exhaustive chassis-code + engine-code fitment on every product page. Please double-check fitment before ordering. If you're unsure, message us through the corner widget — that's free, and it takes us 30 seconds to confirm.
• Cosmetic complaints on parts listed as used. Used means used — minor surface scuffs, faded markings, etc. are normal. We disclose anything functional in the listing photos.

3. How to start a return

1. Open the corner widget on the product page (bottom-right of every page on expresspartsdepot.us).
2. Click Request refund and tell us briefly what's wrong (didn't fit, arrived damaged, etc.). Photos help a lot — attach them to a message if anything visible is the issue.
3. We approve the return on our side and send a prepaid USPS return label, downloadable directly from the widget. Watch the widget for the Refund approved status — it usually flips within one business day.
4. Pack the part in its original packaging (or equivalent), stick the label on, drop it at any USPS location.
5. Once we receive the part and confirm condition, we issue the refund through Stripe the same business day. You'll see the refund post to your card in 5–10 business days — that part is your bank's timeline, not ours.

4. Damaged in transit

Inspect your package within 14 days of delivery. If anything looks damaged:

• Photograph the damage — both the outer packaging and the part itself.
• Open the corner widget → Start a conversation.
• Send us the photos and order number.

We file the claim with the carrier on your behalf and either refund or replace the part at our cost. Don't ship the part back until we tell you to — for some carrier claims they need to inspect the damage before authorizing a return.

5. Cancellations

If you change your mind before we ship, we'll refund you in full — no questions asked. Options based on order stage:

• Before payment: open the widget, click Withdraw offer. Instant.
• After payment, before we ship: open the widget, click Request refund, or message us. We refund in full as long as the package hasn't been handed to the carrier.
• After we ship: same flow as a fit-guarantee return — we approve, send a label, you ship it back, we refund on receipt.

6. Refund timing — what to expect

Two different clocks here, and we only control one of them:

• Our side (we control): Once we receive the returned part and confirm it's in resaleable condition, we click Refund in Stripe. Same business day, no exceptions. You'll get the corresponding status update in the widget.
• Bank/card-issuer side (we don't control): Visa, Mastercard, Amex, and Discover all post refunds to cardholder statements within 5–10 business days of Stripe issuing them. Some banks are faster (overnight); most take 3–5 business days. If you don't see it after 10 business days, your bank — not us — is the right party to contact.

The refund always goes back to the same card used for purchase. We can't issue refunds to a different card or in store credit.

7. eBay orders

If you bought through our eBay store (Nytro_EPB), the return is handled through eBay's return process, not this one. Use eBay's standard return request flow from your purchase history — you get eBay buyer protection on top of our fit guarantee.

8. Contact

Fastest channel for any return question is the corner widget on the product page — click Start a conversation. Reply window is usually a few hours during business days, never more than one business day.

For anything needing a paper trail (claims, disputes, formal complaints), email support@expresspartsdepot.us.

Postal:
Express Parts Depot
PO Box 9
State Line, PA 17263
USA